| Shipping Best Practice |
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E-commerce shipping is considered un-welcome step in every website at the time of checkout
You should fist display the shipping price on the shipping page. Customers will able to see the cost of shipping on the page. If you base your prices in accordance to the location from where the order will be shipped, you should ask customers to enter zip code for a quote. Info on Product Page: You need to address some question about shipping that you need to address early. If you place a product page link on the popular source, it gives your customer a healthy gateway of providing price quote and shipping time estimates for customers. Link to Page of Shopping Cart: In the shipping cart, select the shipping method with more options. On this page, you need to deliver estimate delivery time for each region. International Shipping Page: International shipping is the complex process and it is better to give detailed explanation to calm the problems of international shoppers. Explain some possible delays, and expected customer fee for it. Shipping is not a profit center: Customers are careful about high sensitive prices so do not jack up your prices for profit. Offer Free Shipping: You need to offer average shipping rate to your customers so that they can hire your services regarding shipping issues. Rate Shop: By having shipping software, you will able to choose the cheapest method for a shipment to a specific region. Usually, a client saves almost 1$ by shipping UPS with software. Show Delivery Times by Region: On your shipping page, you need to show the map of different shipping products based on time of delivery. Email Tracking Number: Email tracking number is the way that will give you information about tracking information. You should email a link to the clients so that they can track the day of their order processing. Discounted Shipping: Do not ignore your international customers when they connect you for shipping promos. While it is not feasible to offer them free shipping services, you can give them some type of discount in it. Branded Packaging: By displaying your own company image on the package, you can establish the brand awareness to reduce the unclaimed packages. Roommates or family members will reject the package as they are not aware of it. Branding packaging can alleviate this issue easily. Lost Shipment Responsibility: It is not your mistake if your customers do not get any shipping order on time. If such problem happens, a company needs to mediate this matter between the carrier and the customer. In case of failure in package delivery on time, re-ship the merchandise at any cost. |